Hi there!

I'm Mark Peou

Born and raised in Melbourne, I've been fortunate enough to have a wide variety of life experiences from travelling all around the world, working in events, hospitality, owning my own cafes and catering business and then retraining into Web Development.
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The wide variety of diverse experiences have allowed me to have an empathetic approach to all things in life. Combining my extensive history of customer service in the hospitality, I feel I have a strong connection to UX as in hospitality you are in constant interaction with your customer throughout the many different stages of their overall experience.
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Mark Peou

My Career so far

I'm one who loves to say yes to new experiences.
I started off as a ballperson at the Australian Open at the age of 13, worked my way through catering, waitering, bars, barista and events such as Laneway Festival, Falls Festival & Dark Mofo.
After an extensive career in hospitality and events. I retrained into Web Development, but with my passion for customer service, I naturally gravitated towards UX. My interests and passion remained in understanding why and who were we building things for.

Ballperson
Chef
Bar Manager
Cafe Owner
Frontend Web Development
UX Design

Experience

Product Designer
NAB (National Australia Bank)
September 2022 - Present
Started as an Experience Designer in the Home Ownership Domain that progressed into a Product Designer role,

I’m heavily involved NAB’s Broker Portal, Banker & Customer facing platforms. In my time here, I’ve been collaborating closely with our Product team and Engineers to understand the problem, identifying and assessing the use case of our builds from an end to end experience. Ensuring we are building not just for this particular project but future proofing our decisions.

My day to day consists of:‍‍
  • Facilitating and running workshop sessions with Brokers, Customers & Back end operations users at to understand needs & wants across all three streams.
  • Piecing together user flows from a current state perspective, touching on different systems across the whole process.
    Wireframing and prototyping
  • Usability Metric testing to understand time on task, and potential efficiencies
UX Developer
Diabetes Victoria
September 2018 - Present
Initially hired as a part time web administrator to manage content across three websites, my role quickly turned into a full time role as I instilled stability through my strong stakeholder management skills.
  • I built custom mobile-friendly microsites for Diabetes Victoria's many campaigns.
  • Improved information architecture for website, for improved readability.
  • Uplifted user interface/experience issues, minimalising the need for external agency assistance.
  • Designed and developed key webpages across the website with multiple content champions.
  • Chaired content committee to complete full website content overhaul for accessibility and health literacy.
  • UX Designer
    Culture Counts
    December 2021 - March 2022
    A short term contract role where I was able to develop detailed personas to help the company understand their target audience during the companies' strategy re-alignment. With access to years of focus group recordings, feedback from external clients as well as internal staff.

    I was successfully able to define user personas to the target audiences' emotional and functional needs, wants, pain points and habits. Allowing the company to identify opportunities for improvement.
  • Web Developer
    Nuvismedia
    February 2018 - September 2018
    As a freelancer at Nuvismedia, my day to day varied at this small start up media company. From building websites using Wordpress to customising HTML/CSS/PHP within Wordpress to installing plugins and manipulating them for individual websites to testing websites to find bugs and fixing them.

Education

Academy XI
UX/UI Elevate Course: March 2022 - May 2022
A 12 week online course learning the core principles and methodologies of UX design to create usable and desirable digital products.  Understand the key aspects of UX research, empathy mapping, personas, usability testing,  visual design principles, customer journeys, navigation, user flows and prototyping. Designed and presented 1 personal project.

RMIT
User Interface Design: 2021
In this short course, I received formal training and validation for my front-end dev practices. I refined my knowledge for design
principles/guidelines/accessibility, responsive design, UI flow/stack, component library creation/management, user testing/synthesis,
validation, wireframing and prototyping with a case study for a fake airline’s website launch.

General Assembly
Web Development Immersive: 2017 - 2018
A 3 month full time Full Stack Web Development intensive bootcamp learning multiple coding languages, version control and problem solving in a fast paced environment.

RMIT
Advanced Diploma of Marketing: 2009 - 2011
Market Research, Marketing Planning, Management, International Marketing, Digital Marketing, Consumer Behaviour.
Skills
- User Research/testing
- Front-end Web Development
- Wireframing
- Prototyping
- Stakeholder Management
- A/B Testing
- Responsive Design
Tools
  • - Figma
    - Big Commerce
    - Salesforce/Marketing Cloud
    - Shopify
    - Webflow
    - Wordpress
    - Microsoft Dynamics
    - Google Analytics
    - Github
    - HTML/CSS/JS
    - Atom/Visual Studio Code
    - Adobe XD
Collaboration
  • - Asana
    - Trello
    - Microsoft Teams
    - Slack
    - Figma
    - Microsoft Sharepoint
    - Google Docs/Forms

What did you think?

If you like what you see and want to work together, or just want to provide feedback...please get in touch!
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LinkedIn

Mark Peou