Hi there!

I'm Mark Peou

Born and raised in Melbourne, I've been fortunate enough to have a wide variety of life experiences from travelling all around the world, working in events, hospitality, owning my own cafes and catering business and then retraining into Web Development.

The wide variety of diverse experiences have allowed me to have an empathetic approach to all things in life. Combining my extensive history of customer service in the hospitality, I feel I have a strong connection to UX as in hospitality you are in constant interaction with your customer throughout the many different stages of their overall experience.

Mark Peou

My Career so far

I'm one who loves to say yes to new experiences. I started off as a ballperson at the Australian Open at the age of 13, worked my way through catering, waitering, bars, barista and events such as Falls Festival & Dark Mofo. After an extensive career in hospitality and events. I retrained into Web Development. But with my passion for customer service, I naturally gravitated towards UX. My interests and passion remained in understanding why and who were we building things for.

Ballperson
Chef
Bar Manager
Cafe Owner
Frontend Web Development
UX Design

Experience

UX Developer
Diabetes Victoria
September 2018 - Present
Initially hired as a part time web administrator to manage content across three websites, my role quickly turned into a full time role as I instilled stability through my strong stakeholder management skills.

- I built custom mobile-friendly microsites for Diabetes Victoria's many campaigns.
- Improved user interface/experience issues, minimalising the need for external agency assistance.
- designed and developed key webpages across the website with multiple content champions.
- Chaired content committee to complete full website content overhaul for accessibility and health literacy.
- Improved information architecture for website, with the development of digital component library

Education

Academy XI
UX/UI Elevate Course: March 2022 - May 2022

A 12 week online course learning the core principles and methodologies of UX design to create usable and desirable digital products.  Understand the key aspects of UX research, empathy mapping, personas, usability testing,  visual design principles, customer journeys, navigation, user flows and prototyping. Designed and presented 1 personal project.

RMIT
User Interface Design: 2021

In this short course, I received formal training and validation for my front-end dev practices. I refined my knowledge for design
principles/guidelines/accessibility, responsive design, UI flow/stack, component library creation/management, user testing/synthesis,
validation, wireframing and prototyping with a case study for a fake airline’s website launch.

General Assembly
Web Development Immersive: 2017 - 2018

A 3 month full time Full Stack Web Development intensive bootcamp learning multiple coding languages, version control and problem solving in a fast paced environment.

RMIT
Advanced Diploma of Marketing: 2009 - 2011

Market Research, Marketing Planning, Management, International Marketing, Digital Marketing, Consumer Behaviour.

Skills

- User Research/testing
- Front-end Web Development
- Wireframing
- Prototyping
- Stakeholder Management
- A/B Testing
- Responsive Design
Tools
  • -Figma
    -Big Commerce
    -Salesforce/Marketing Cloud
    -Shopify
    -Webflow
    -Wordpress
    -Microsoft Dynamics
    -Google Analytics
    -Github
    -HTML/CSS/JS
    -Atom/Visual Studio Code
    -Adobe XD
Collaboration
  • - Asana
    - Trello
    - Microsoft Teams
    - Slack
    - Figma
    - Microsoft Sharepoint
    -Google Docs/Forms

What did you think?

If you like what you see and want to work together, or just want to provide feedback...please get in touch!
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